How do I contact customer service? Chandra July 19, 2018 14:58 Updated Follow Can't find the answer to your question? No problem - we're here to help! Just submit a ticket here and a member of Updater's fabulous Customer Experience team will be in touch shortly. Related articles Why do I have to call to complete the order? I can’t log into my account. Is there a way to reset my information? I was unable to verify using my credit card but I’m noticing a $1 charge on my account. Why is that? Can I still sign up if I don't know my new address? How do I update my address on my Updater account?