General

General Questions

• I never received my gift card for an exclusive Updater promotion. What should I do?
• What is Updater?
• Why should I use Updater?
• How do I contact customer service?

Who is able to use Updater?

• I haven't been invited to Updater, can I still use it?
• How do I score an invite to use Updater?
• I have a someone else who is moving in with me. Can they use Updater as well?

Claiming Your Updater Invite

• Why do you need my move date?
• Can I still sign up if I don't know my new address?
• When I try to reset my password, the site says I don’t have an account. Please help!

Account Information

• How do I update my address on my Updater account?
• I’m moving again. Can I still use Updater?
• Can I edit my move date on my Updater account?
• How do I skip over steps that I already completed?
• Can I delete a move from my Updater account?
• How do I cancel my Updater account?