General

General Questions

• What is Updater?
• Why should I use Updater?
• How do I contact customer service?
• How and when should I contact the leasing office?
• How to translate Updater

Who is able to use Updater?

• I haven't been invited to Updater, can I still use it?
• How do I score an invite to use Updater?
• I have a someone else who is moving in with me. Can they use Updater as well?

Account Information

• How do I update my address on my Updater account?
• I’m moving again. Can I still use Updater?
• What to do if my address has changed
• Can I edit my move date on my Updater account?
• How to change your notification settings
• How do I cancel my Updater account?

Claiming Your Updater Invite

• Why do you need my move date?
• When I try to reset my password, the site says I don’t have an account. Please help!

Completing Move-in tasks

• How to view move-in costs and download a copy
• How to obtain renter's insurance and upload proof of it
• How to set up electricity and upload proof of services
• How to set up gas and upload proof of services
• How to set up water and upload proof of services
• How to complete pet registration

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