I'm receiving an error message. What does it mean? Jaime P. August 02, 2020 18:17 Updated Follow If you are receiving an error message, please reach out to us here. Be sure to include as many details about the error message as possible and we'll make sure to get a fix as soon as possible! Related articles Why can't I verify my identity via phone? How do I contact customer service? When I go to sign up, it says my account has already been claimed. What does that mean? I can’t log into my account. Is there a way to reset my information? Why is my apartment number coming up as invalid?