I'm receiving an error message. What does it mean? Jaime January 10, 2019 16:14 Updated Follow If you are receiving an error message, please reach out to us here. Be sure to include as many details about the error message as possible and we'll make sure to get a fix as soon as possible! Related articles Why can't I verify my identity via phone? When I go to sign up, it says my account has already been claimed. What does that mean? I can’t log into my account. Is there a way to reset my information? When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? I was unable to verify using my credit card but I’m noticing a $1 charge on my account. Why is that?