When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles I can’t log into my account. Is there a way to reset my information? When I try to reset my password, the site says I don’t have an account. Please help! I'm receiving an error message. What does it mean? Why is my apartment number coming up as invalid? When I go to sign up, it says my account has already been claimed. What does that mean?