Tech Support

Updater Website Problems

• I'm receiving an error message. What does it mean?
• When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do?
• Why is my apartment number coming up as invalid?
• Updater keeps removing “Apt, Unit, etc” from my address. Why?

Account Login Issues

• When I go to sign up, it says my account has already been claimed. What does that mean?
• I can’t log into my account. Is there a way to reset my information?