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Connect TV & Internet

Browsing Providers and Packages

  • What is a value score?
  • What is a featured provider?
  • My building mentioned a preferred provider but I don't see it. How can I browse packages for their provider?
  • How do I specify how many cable boxes I'll need?
  • I want to sign up with a company that I already have service with but I do NOT want to transfer service. Is this possible?
  • I don't see the TV channels that I'm interested in. Can I customize my channel selections further?
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Setting Up Home Services

  • When will I be charged for cable, phone or internet?
  • Why do I have to call to complete the order?
  • Will you automatically transfer or disconnect my cable or internet at my old address?
  • What happens when I click Reserve Package?
  • My property mentioned that my internet and/or cable is included in rent. Should I still setup my cable and internet through Updater?
  • What do I do if I lose my reservation number?

Reporting an Issue

  • Why was I charged more than quoted?
  • How do I report an issue?
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