Connect TV & Internet
Browsing Providers and Packages
- What is a value score?
- What is a featured provider?
- My building mentioned a preferred provider but I don't see it. How can I browse packages for their provider?
- How do I specify how many cable boxes I'll need?
- I want to sign up with a company that I already have service with but I do NOT want to transfer service. Is this possible?
- I don't see the TV channels that I'm interested in. Can I customize my channel selections further?
Setting Up Home Services
- When will I be charged for cable, phone or internet?
- Why do I have to call to complete the order?
- Will you automatically transfer or disconnect my cable or internet at my old address?
- What happens when I click Reserve Package?
- My property mentioned that my internet and/or cable is included in rent. Should I still setup my cable and internet through Updater?
- What do I do if I lose my reservation number?