Login
FAQ: If you're moving FAQ: If you're a real estate brokerage partner FAQ: If you're a multifamily partner Login Submit a Request
  1. Updater
  2. Connect TV & Internet

Connect TV & Internet

Browsing Providers and Packages

  • What is a value score?
  • What is a featured provider?
  • My building mentioned a preferred provider but I don't see it. How can I browse packages for their provider?
  • How do I specify how many cable boxes I'll need?
  • I want to sign up with a company that I already have service with but I do NOT want to transfer service. Is this possible?
  • I don't see the TV channels that I'm interested in. Can I customize my channel selections further?
See all 7 articles

Setting Up Home Services

  • When will I be charged for cable, phone or internet?
  • Why do I have to call to complete the order?
  • Will you automatically transfer or disconnect my cable or internet at my old address?
  • What happens when I click Reserve Package?
  • My property mentioned that my internet and/or cable is included in rent. Should I still setup my cable and internet through Updater?
  • What do I do if I lose my reservation number?

Reporting an Issue

  • Why was I charged more than quoted?
  • How do I report an issue?
Updater Wordmark
  • Services
    • Internet
    • Moving
    • Utilities
    • Forward your mail
    • Insurance
    • Packing supplies
  • For partners
    • Partnership
    • Multifamily
    • Residential real estate
    • Industry news
    • Client stories
    • Resources & research
  • Info
    • Careers
    • Contact us
    • Help center
  • Resources
    • Packing guides
    • Moving tips
    • Moving checklist
  • Download the App
      Updater, Inc. App Store
      Updater, Inc. App Google Play Store
      Updater, Inc. BBB Business Review
  • © 2022 Updater
  • Privacy & Terms
  • Investor Resources