How do I report an issue? Chandra June 07, 2018 17:32 Updated Follow Sorry to hear you had a less than stellar experience booking your TV and Internet! Please reach out to our Customer Experience team here so that we can help look into this for you. Related articles Can I change my order after I get my reservation number? Why do I have to call to complete the order? I think my information was changed fraudulently. What can I do? Why can't I verify my identity via phone? How do I update my address on my Updater account?