When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? Jaime P. July 25, 2019 12:54 Updated Follow It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles When I go to sign up, it says my account has already been claimed. What does that mean? I'm receiving an error message. What does it mean? I can’t log into my account. Is there a way to reset my information? When I try to reset my password, the site says I don’t have an account. Please help! Why is my apartment number coming up as invalid?