When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? Jaime P. October 10, 2021 17:26 Updated Follow It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles When I try to reset my password, the site says I don’t have an account. Please help! I can’t log into my account. Is there a way to reset my information? How do I update my address on my Updater account? I'm receiving an error message. What does it mean? Can I use a prepaid credit card to verify my identity?