When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? Jaime P. October 27, 2020 14:33 Updated Follow It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles I can’t log into my account. Is there a way to reset my information? When I go to sign up, it says my account has already been claimed. What does that mean? When I try to reset my password, the site says I don’t have an account. Please help! Why is my apartment number coming up as invalid? I'm receiving an error message. What does it mean?