When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? Jaime June 21, 2018 01:52 Updated Follow It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles I'm receiving an error message. What does it mean? When I go to sign up, it says my account has already been claimed. What does that mean? When I try to reset my password, the site says I don’t have an account. Please help! Why is my apartment number coming up as invalid? I can’t log into my account. Is there a way to reset my information?