When I go to sign up, I’m getting an error message stating an account with my email already exist and to sign in. What do I do? Jaime March 26, 2018 17:50 Updated Follow It sounds like you may have already created an Updater account in the past. If you can’t remember your login information, no problem! Simply reset your password here. Related articles When I try to reset my password, the site says I don’t have an account. Please help! I'm receiving an error message. What does it mean? Why is my apartment number coming up as invalid? How do I update my address on my Updater account?